Troubleshooting

If you're looking to reset or remove your heart rate device from your account, you can do so in the F45 Training App by following the steps below.

Step 1: Tap on your Profile Photo in the top left corner of the screen.

Step 2: Select LionHeart from the list of options.

Step 3: Tap on the three dots in the top right corner of the screen to access more options.

Step 4: Confirm that you want to remove the device from your account.

And that's it! Your device is now removed from your account and you can start fresh with a new device or simply take a break from tracking your heart rate.

This process does not remove any LionHeart data from your account.

If you have any issues or questions about removing your device from your account, don't hesitate to contact your studio who can also remove your device. 

This article applies to LionHeart V2 only

If your LionHeart monitor is emitting continuous beeping sounds, it may be signaling an issue that needs your immediate attention. This guide provides step-by-step instructions to troubleshoot and resolve this problem.

Initial Troubleshooting Steps

1. Remove the Monitor from the Strap: The first step is to detach the monitor from its strap. This action alone may sometimes reset the device and stop the beeping.

2. Dry the Metal Contacts: If the monitor continues to beep after being removed from the strap, check the metal contacts on the back of the device. Moisture on these contacts can cause continuous beeping. Gently dry the contacts with a soft, dry cloth and check if the beeping stops.

Further Steps if the Beeping Persists

If the initial steps do not resolve the beeping issue, there's another method you can try to reset the device's condition:

1. Drain the Battery: Allow the LionHeart monitor's battery to fully drain until the device shuts down. This process can reset any lingering issues that may be causing the beeping.

2. Recharge the Device: Once the battery is completely drained, recharge your LionHeart monitor to full capacity. After a full charge, observe if the monitor starts beeping again when turned on.

Reporting Your Issue

Please follow these troubleshooting steps in order. If the problem persists after completing these steps, we encourage you to report this issue to your studio. When reporting, please inform the studio staff of all the steps you have already attempted. This information will help them understand the problem better and provide you with the most effective solution.

Your cooperation and detailed feedback are invaluable to us in ensuring that all members enjoy a seamless experience with their LionHeart monitors. Thank you for taking the time to follow these steps and for your commitment to resolving this issue.

No Report Received for Your Workout? Here's What to Do
If you're missing a workout report, don't worry, we've got you covered with a simplified process to help you access your performance data.

STEP 1: Wait and Check

You can wait up to 24 hours and then check both the F45 Training app and your email to see if you have received the workout report. To check in the app, navigate to 'Track' and then select 'LionHeart' to view your latest workout report. This period allows for any system processing or delays that might affect the delivery of your report.

STEP 2: Submit a Support Request

If after 24 hours your workout report is still missing in both the app and your email, it's time to let us know. We ask that you submit a support request by filling out the form below.

LionHeart Guided form

We're here to ensure you have access to your workout data so you can track your progress effectively. Thank you for your patience and for being a valued member of our community.

If you notice a lower-than-normal heart rate on the heart rate monitor, follow these troubleshooting steps to resolve the issue.

Check 1 - Wearable Bluetooth/ANT+ device interference

Wearing a wearable Bluetooth device throughout the session can sometimes interfere with and disrupt the LionHeart signals, displaying a lower heart rate. We recommend removing your other wearable devices during your F45 workout.

Check 2 - Incorrect/outdated profile settings

Check that your profile settings are up-to-date, these details are used to calculate your HR zones and calories. In the F45 Training app, tap your profile icon, then Update Details > Personal Information. Check your height, weight, and Date of birth.

Check 3 - Low battery

Ensure your LionHeart monitor's battery is topped up. Charge your device or replace the battery(v1 only).

Check 4 - Try another device

Let your studio know about the issues you're having, they will be able to assist you with trying another device to see if the issue is isolated to your device or account.

As a valued member of our LionHeart community, you might occasionally notice long, vertical bars appearing on your class report graphs. This visual anomaly typically stems from interference caused by other Bluetooth-enabled wearable devices you may have on, such as Apple Watches, Garmin devices, or WHOOP bands.

Why Does This Happen?

Bluetooth-enabled devices communicate using signals that can overlap or interfere with the LionHeart system's signal. When this happens, it disrupts the data being recorded, resulting in the appearance of these long, vertical bars on your graph.

How Can You Resolve This?

To ensure the accuracy of your class report graphs and enhance your LionHeart experience, we recommend either turning off the Bluetooth function on these wearable devices or choosing not to wear them during your LionHeart sessions.

Visual Example of Interference:

We understand how important accurate tracking is to your fitness journey and appreciate your cooperation in helping us provide the most accurate data possible.

If you need to correct the email address where you receive your LionHeart Workout Summary reports, this article will guide you through the process. It's important to note that while we cannot change the destination to a new email address at this stage, we can correct it to match the email that is currently associated with your account.

Correcting Your Email Destination

To ensure your LionHeart Workout Summary reports are sent to the correct email address—the one currently associated with your LionHeart account—please submit our LionHeart Guided form.

What Happens Next?

Once your request has been processed, we'll ensure your LionHeart Workout Summary reports are directed to the email address currently associated with your account. Please allow some time for this update to take effect. We'll let you know once your request has been processed and the update is complete.

Experiencing issues with your heart rate tile not appearing on the LionHeart TV screen during workouts can be frustrating. This guide is designed to help you troubleshoot and resolve this issue quickly, ensuring you can monitor your performance effectively during your F45 Training sessions.

If your heart rate tile is not showing on the LionHeart TV screen, please follow these steps to address the issue:

1. Registration Check: Ensure you have properly registered your device via the F45 Training app. A common reason for tiles not displaying is due to devices not being correctly linked to your profile in the app.

2. Device Charge/Battery Check:

   - For Version 2 (V2) devices, ensure that your device is fully charged. Low battery levels can prevent the device from functioning properly.

   - For Version 1 (V1) devices, check if the battery needs replacing. A fresh battery is crucial for the device’s ability to transmit your heart rate data.

3. Proper Attachment of the Monitor: Ensure the heart rate monitor is snapped onto the strap correctly. The 'L' mark on the monitor should be aligned towards the left side of your chest, from your perspective, as shown in the image. This proper orientation is crucial for the monitor to function correctly and communicate with the LionHeart TV screen.

4. Chest Strap Adjustment: Verify that your chest strap is comfortably firm around your chest. The strap needs to be snug to maintain consistent contact but not so tight as to be uncomfortable.

5. Try Another Strap: If adjusting your current strap doesn't resolve the issue, try using a different strap. This can help determine if the problem is with the strap itself.

6. Moisture Application: Sometimes, dry skin or contact pads can hinder the connection between your chest strap and your skin. Lightly moisten the contact pads on the strap to improve conductivity and ensure a strong signal.

Additional Tips

• Warm-Up: Engaging in a light warm-up before your session can help increase your heart rate, making it easier for your device to detect and transmit your heart rate data.
• Skin Contact: Make sure the contact pads on the chest strap directly touch your skin, with no clothing in between.

Seeking Further Assistance

If you've followed these troubleshooting steps and your heart rate tile still isn't appearing on the LionHeart TV screen, it may be time to seek further assistance. Please get in touch with the staff at your F45 Training studio for support.

This article applies to LionHeart V2 only

If your LionHeart device isn't charging as expected, here's a streamlined approach to help identify and solve the issue efficiently:

1. Check the Power Source: First, ensure your socket is switched on. It's a simple step but often the culprit behind charging issues.

2. Switch to Another Socket: If the first socket isn't the problem, try using a different power outlet to rule out any issues with the initial socket.

3. Try a Different Charger: Sometimes, the problem might be with the charger itself. Use another charger that's compatible with your LionHeart device to see if this resolves the issue.

4. Borrow a Charger: If you're still facing issues, see if your studio has a charger you can borrow. This will help determine whether the problem lies with your charger or the device.

If none of these steps help resolve the charging issue, please report the problem to your studio for further assistance. We're committed to ensuring your LionHeart device supports your fitness journey without interruption.

This article applies to LionHeart V1 only

1. Using the opener key, twist the battery door counterclockwise. Continue twisting until the door pops out

2. Remove the old battery from the underside device

3. Check metal battery contact tabs for any damage. If you notice the battery tabs have been bent inwards, use the point of a pen to bend the metal tab outwards to their original position so they will have good contact to the battery.

4. Observe the ‘+’ symbol on the inside of the battery door. Place the new battery inside the battery door with the + side upwards as shown in the photo.

5. Carefully insert the battery door back into the device. Ensure the arrows line up.

6. Twist the battery door clockwise until the arrows line up.